Return & Refund Policy

At Gamers Valhalla, we prioritize your satisfaction. Below are the terms for returns, refunds, and exchanges.

🛍️ Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be in original condition with all packaging, tags, and accessories included.
• Returns must be accompanied by proof of purchase.

📦 Damaged or Defective Items

If you receive a damaged, faulty, or incorrect item:

• Email us at info@gamersvalhalla.com
• Or call: 0753 301 153

Please attach clear photos or a short video of the issue.

⏱️ Return Processing Time

We typically process returns within 7–10 business days of receiving your item.

💳 Refund Method

Refunds are issued to your original payment method:

• Mobile Money
• Card
• Store Voucher (if applicable)

❌ When Returns May Be Rejected

Your return may not be approved if:

• Return request is past the 7-day window.
• The item is not in original condition.
• Packaging or accessories are missing.
• The item is functional but returned without valid reason.

🔁 Do We Offer Exchanges?

We do not offer direct exchanges. Please return the product and place a new order separately.

📌 Notes

• Return shipping may apply if the return is not due to our error.
• Secure packaging is required to avoid damage in transit.

If you need help, don’t hesitate to contact us at info@gamersvalhalla.com.